Duoserve has decided to retire TimeFlow 2008 as of 5/1/14.
have put our best efforts in keeping the application supported, up to
date, and bug free for approximately 6 years. Some customers have asked
"Why can't you simply give me a file. We know you have it!!!" This
brings a number of challenges for Duoserve and a huge version
installation nightmare for us and our customers. This does not allow us
to focus our development and testing efforts on new products. In short,
products must be made obsolete at some point. We have chosen 6 years
and two releases before we have made this decision.
Here are some reasons:
Reason 1: Security Concerns.
Many security flaws are discovered day to day in operating systems and
components we depend on for our software to function. Our customers
depend on our products and expect them to function securely. We simply
can not afford to take resources off of our newer product lines to
rediscover if our "older" versions are using components or operating
system functionality that have been compromised. This will impose a risk
on our customers. This is especially the case for customers who wish to
adhere to regulations such as HIPAA and other similar regulations for
Reason 2: Support Issues. When people
continue to install old software they begin to expect support for older
products. We need to end that cycle to focus on providing support for
newer editions. We also want to clear up our support forums and keep our
website tidy and neat for our customer base. We can not keep
references to every version ever made. If we drop the support links we
will also be taking down the product as well.
Reason 3: Operating systems changes.
Our older versions no longer install on newer operating systems
particularly due to new security restrictions imposed by Microsoft. We
DO NOT ever purposefully disable versions from working unless there is
an underlying problem we do not wish to put our customers through. With
newer versions of OSs coming out we get a flood of calls saying "your
installation is a mess and it does not work." We can not argue with the
fact that our older versions do not work on newer operating systems and
we can not make old things work with new things forever, therefore the 6 years of downloads and support we have gladly provided.
Reason 4: Customer Satisfaction.
Selling our new versions although advantageous to us is even more
beneficial to our customers. Trust us with each edition you will be
greatly surprised with the feature sets and that helps us keep our
customers happy. This is our primary goal. Once we achieve that we know
our customers will gladly pay for each release. We do not have a
"you're forced to upgrade policy" as you can always hold on to your
downloads and install them as long as necessary.
Reason 5: Duoserve is moving to the cloud.
As the Internet has grown our product line has shifted towards customer
demand. This includes more mobile needs and a growing demand for
distributed information. Basically most of our customers are signing up
for our cloud services at a much higher ratio than for our self
installed LAN versions. This shift in demand has made us focus on
keeping information in the cloud. This offers several advantages. Data
Durability (backups), reliability, reduction in server installation
complications, demand for data everywhere, security, and various new
features that require access to certain information that can be made
available to our cloud based customers. We are moving forward in making
our applications communicate with other infrastructure. Examples include
SMS, Phone, Email integration and many more upcoming automation
Duoserve will not offer any form of support for
versions described in this article. If you have a copy of our
application and wish to install it you are entitled to that right
indefinitely and we highly encourage our customers to do what is in
their best interest. However, we kindly ask that you respect this policy
as we can not make exceptions for part of our customer base. All
customers are created equal.